- Ux Research Operations Program Manager
- MORGAN STANLEY
- New York, NY
- 5 days ago
- Full-time
Job Description
The Morgan Stanley Wealth Management UXR team works across all Morgan Stanley and E*TRADE digital properties, 500+ tools for Morgan Stanley Financial Advisors and more. Our job is to provide insights and recommendations to our design, product, and tech partners so they can build more effective, user-centered experiences.
- Oversee and optimize research processes, tools, calendar and workflow across Wealth Management
- Advise the Research Leadership Team on scaling the UXR offering during our current growth phase
- Manage change for research processes as they are created or evolve
- Create alignment across research activities by developing standardized approaches
- Build strong relationships across the Wealth Management organization with business partners, technology partners, and leadership
- Maintain a backlog of projects and keep open communication with researchers and managers to ensure that work is appropriately allocated
- Continually assess changing project scopes and staffing needs
- Work to remove roadblocks through creative solutions by maintaining a communication pipeline with all involved stakeholders
- Stay connected to agile teams within Wealth Management Technology
- You have 5+ years’ experience as a key member of a design team or front-end development team, 3+ years as a Program Manager, Research Operations Manager, or Resource Manager with proven results in leadership and cross functional collaboration
- You have an understanding of UX Research and/or UX Design and can confidently advocate for UXR to technical teams
- You have a keen understanding of how design and research teams work and their role within tech projects
- You have experience working in financial services or comparable industries, managing complex projects with multiple inputs and phases
- You have established deep relationships and can influence multi-disciplinary teams and stakeholders across the organization
- You are a natural communicator
- You have demonstrable management experience partnering and building bridges with stakeholders, teams, and agencies
- You are a natural leader and can bring organization to high-complexity workflows on moving, changing teams
